This policy explains how Keylid Technical Services L.L.C. (“Keylid”, “we”, “us”) collects, uses and protects your personal information when you use our website, contact us or use our services.
1. Who we are
Keylid Technical Services L.L.C. is a technical services company licensed in Dubai, United Arab Emirates.
- Address: Office 2002, Regal Tower, Business Bay, Dubai, UAE
- Email: info@keylidtechnical.com
- Phone and WhatsApp: 050 884 8405
2. Information we collect
Information you give us when you request a quote, send a message, call or WhatsApp us:
- Your name, mobile number and email address
- Your property type, area or community and, when needed, your address
- A description of the work and any photos you send
- Your preferred date, time and contact method
- Anything else you tell us while we arrange or carry out the work
Information collected automatically when you visit our website, such as your device and browser type, IP address, the pages you view and how you arrived. Some of this is collected using cookies. See our Cookie Policy.
Information from others, for example when a property manager, landlord or building management gives us your contact details so we can arrange access to a property.
3. How we use your information
- To respond to your request and arrange an inspection
- To prepare and send quotations
- To carry out, schedule and follow up on work you approve
- To issue invoices and keep business records
- To manage annual maintenance plans, including visit reminders
- To answer questions and handle feedback or complaints
- To improve our website and services
- To meet our legal and regulatory obligations
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
4. Our legal basis
We process your personal information in line with UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where it applies. We rely on your consent, on the need to take steps before or under a contract with you, on our legal obligations, and on our legitimate interest in running and improving our business.
5. Photos of your property
Photos you send, or that our team takes during a job, are used to assess and document the work. We may keep them as part of the job record. We will not publish photos of your property on our website or social media without your permission.
6. Who we share it with
- Our own team members who need it to handle your request or job
- Service providers who help us run our business, such as website hosting, email, form and analytics providers, and messaging services such as WhatsApp
- Building management, community management or authorities where this is needed for access, approvals or permits, with your knowledge
- Authorities, courts or advisers where the law requires it
We do not sell your personal information.
7. International transfers
Some of our service providers may store or process information outside the UAE. Where this happens, we take reasonable steps to make sure your information stays protected.
8. How long we keep it
We keep personal information only as long as we need it for the purposes above. Enquiries that do not lead to work are kept for 12 months. Job records and invoices are kept for as long as UAE law requires.
9. Keeping it secure
We use reasonable technical and organisational measures to protect your information, including secure hosting and access limited to staff who need it. No method of transmission over the internet is completely secure.
10. Your rights
Subject to applicable law, you can ask us to:
- Give you a copy of the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information where we no longer need it
- Stop or limit how we use it, or withdraw your consent
To make a request, email info@keylidtechnical.com or WhatsApp 050 884 8405. We may need to confirm your identity first.
11. WhatsApp and third-party services
If you contact us on WhatsApp, your messages are also handled under WhatsApp’s own terms and privacy policy. Our website links to third-party services such as WhatsApp and Google Maps, which have their own policies.
12. Children
Our website and services are intended for adults. We do not knowingly collect information from children under 18.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
14. Contact us
For any question about this policy or your personal information, contact us at info@keylidtechnical.com, call or WhatsApp 050 884 8405, or write to Office 2002, Regal Tower, Business Bay, Dubai, UAE.